Kevin Low  Founder and Chief Executive Officer

What Kevin Does:

Kevin says his job is to “keep people happy, come up with great ideas and lead.”

Education/Experience:

Kevin majored  in management information sciences from the University of Rhode Island in Kingston in 1999. He graduated from in the Inner City Entrepreneurs’ Streetwise MBA program at Boston University in 2009. Before founding SNS, he was a network engineer for Aegis Associates and Electric Boat and a network administrator at URI. Kevin has five certifications from Cisco System Inc.

“My favorite part of Fire School was learning about Critical Incident Management” 

Lives In:

Easton, New Hampshire, with his wife, Angela,  three children (Andrew, Abigail and Alex), a beagle named Cody-Bubbles, several chickens and two goats, Gus and Glory.

Did You Know?

Kevin likes fire fighting and rescue and will be completing Fire Fighter Training One in April 2013. Over a year ago he joined the Easton, NH Fire Department and is learning and doing more each week. He also enjoys fishing, gardening, boating/sailing, home improvement projects and blues music. Kevin founded SNS after returning from Jazz Fest 2003 in New Orleans.

Paul Low Controller

What Paul Does:

Paul oversees the company’s banking, billing, human resources and payroll and prepares its financial forecasts.

Education/Experience:

Paul started SNS with his brother, Kevin Low, almost 10 years ago in Kevin’s family room in Watertown, Massachusetts. He graduated from Marymount University in Arlington, Virginia, where he majored in criminal justice and sociology and minored in history and computer information systems.

“My favorite thing about SNS is the relaxed atmosphere and wonderful co-workers. I am also fond of the 60-inch TV.”

Lives In:

Warwick, Rhode Island

Did You Know?

He is married and has a daughter and a son. Other things he likes: Summer, golf, fishing, sheds and the beach.

Brad Mirza Vice President, Sales

What Brad Does:

Brad is responsible for managing relationships with SNS’s clients, distributors and partner companies.

Education/Experience:

Brad received a bachelor’s degree in business administration from the University of Rhode Island in Kingston. He holds sales certifications from Cisco Systems Inc. and Double-Take Software Inc. He joined SNS in 2004 after working for banks in Rhode Island and Massachusetts.

“I enjoy working with companies to define their objectives and challenges and then to find a solution that makes a positive impact on their business,”  Brad says.

Lives In:

Pawtucket, Rhode Island

Did You Know?

Brad married his wife, Jessica, in 2009, four years after they met in the Davis Square neighborhood of Somerville, Massachusetts. They enjoy traveling, watching the Red Sox at Fenway Park, and relaxing at Second Beach in Newport on summer days.

Ted Casassa Vice President, Engineering

What Ted Does:

Ted helps clients decide how to address their technology infrastructure needs and manages the company’s relationship with technology vendors.

Education/Experience:

Ted earned a bachelor’s degree in business administration from University of Rhode Island in Kingston, specializing in management information science. He worked for the IT companies Dimension Data Systems and Atrion Networking before joining SNS in 2008. Ted is working toward his Cisco Certified Internetworking Expert (CCIE) credential.

“The atmosphere at SNS promotes professional growth and camaraderie.”

Lives In:

Did You Know?

He enjoys solving problems on the job and after hours – generally on home-renovation projects.

Charles F. Sullivan Director of Systems Engineering

What Chuck Does:

Chuck manages, designs and implements projects for clients; conducts trainings; makes on-site engineering visits; and participates in sales-related activities.

Education/Experience:

Chuck earned a degree in networks and security from the University of Massachusetts-Amherst and started his own information technology consulting business. He joined Team SNS in 2004.

“I strongly believe that having an active life outside of work will help keep a person balanced and happy.”
 

Lives In:

Johnston, Rhode Island

Did You Know?

Chuck enjoys karate, soccer, rock climbing and hiking.

Claire Craig Senior Systems Engineer

What Claire Does:

Claire installs, configures and supports server and desktop systems for small- and midsized businesses in the Greater Boston area.

Education/Experience :

Claire received a bachelor’s degree in psychology from Louisiana State University in her hometown of Baton Rouge and earned a master’s degree, also in psychology, from the University of Connecticut in Storrs. She worked in the field of mental retardation for 25 years before getting her Microsoft Certified System Engineer (MCSE) credential and changing careers in 1998. She joined SNS in 2003.

Lives In:

Brookline, Massachusetts, with her partner Stephani and their two adopted sons, 4 and 16. Her older son is a musician and plays futsal, a form of indoor soccer. SNS sponsored his team, which won its championship this year.

Did You Know?

Claire has started playing guitar again. She makes a mean gumbo.

Stephen Blake Senior Systems Engineer

What Stephen Does:

Stephen makes on-site network engineering visits to SNS’s clients.

Education/Experience:

Stephen received a bachelor’s degree in mechanical engineering from Wentworth Institute of Technology in Boston. He has the Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA) credentials. He joined the company in 2004.

“I’m excited about life, laughing, work, coaching sports and my family. The order is day dependent.”
 

Lives In:

Framingham, Massachusetts

Did You Know?

Stephen grew up mostly in Troy, New York, and Rosemere, Quebec. He has been married to his wife, Maryellen, for 21 years. They have three children.

Josh Abrams Field Services Manager

What Josh Does:

As a systems engineer, Josh makes regularly scheduled visits to the facilities of a core group of clients.

Education/Experience:

Josh earned a bachelor’s degree in business administration from the University of Rhode Island in Kingston. He also learned a lot from working alongside his father, a master floor installer. He joined SNS in 2003.

“I’ve enjoyed watching the company grow and evolve and knowing that my contributions have had a meaningful impact.”
 

Lives In:

Boston, with his wife, Royale, who is a speech pathologist in the Lexington, Massachusetts public school system. They have twins, born in October 2010, who “are growing fast and are an amazing joy.”

Did You Know?

Josh grew up in New Jersey. He enjoys technology, music and sports.

Dan Cullen NOC Engineer

What Dan Does:

Dan manages SNS’s help-desk schedule and helps manage and maintain the company’s facilities.

Education/Experience:

Dan joined SNS in 2006. He attended Cranston West High School and the Community College of Rhode Island.

Dan’s younger brother served two tours with the U.S. Army in Iraq and is now a police officer in North Carolina. “I could not be more proud of him and his accomplishments.” 
 

Lives In:

Cranston, Rhode Island

Did You Know?

An avid hockey player, Dan is a big fan of the Boston Bruins. When the weather is warm, you will find him in front of a grill.

Rob Yarletts Systems Engineer

What Rob Does:

Rob works with the SNS help desk on networking tickets and making visits to client facilities to install new networks.

Education/Experience:

Rob has an associate’s degree in networking from the New England Institute of Technology in Warwick, Rhode Island, and attended Clark University. He’s obtained an A+ certification from the Computing Technology Industry Association (CompTIA) and a Microsoft Certified Professional (MCP) designation. Rob has been part of Team SNS since 2006.

“The learning curve is always keeping you on your toes.”
 

Lives In:

Middleboro, Massachusetts

Did You Know?

He and fiance' married September 2012.

Jason Hollyoak Systems Engineer

What Jason Does:

Jason makes on-site engineering visits to clients’ facilities and works on the SNS help desk.

Education/Experience:

Jason earned a bachelor’s degree in network engineering from Johnson & Wales University in Providence and is a Microsoft Certified Information Technology Professional: Enterprise Administrator (MCITP: EA). He joined SNS in 2007.

“This is a great environment to work in. Everyone is down-to-earth and personable.”
 

Lives In:

Dedham, Massachusetts

Did You Know?

Jason’s wife works in Boston as a paralegal and attends law school at night.

Charles Baron Service Desk Manager

What Charles Does:

Charles provides help-desk support to end users, who bring him issues ranging from the basic to the complex.

Education/Experience:

Charles graduated from the New England Institute of Technology, where he studied network engineering. He’s been with SNS since 2010. He was previously employed by American Power Conversion, where he worked on single-phase battery units and Netbotz security devices.

“I like the casual environment at SNS, where you have the ability to learn new skills and build upon the skills you have.”
 

Lives In:

Woonsocket, Rhode Island

Brian Whidden Field Engineer

What Brian Does:

Brian addresses clients technology issues on the SNS help desk.

Education/Experience:

He received a bachelor’s degree from the New England Institute of Technology in network engineering. Before joining SNS in 2010, Brian worked in information technology for PricewaterhouseCoopers and was a help desk engineer for Parametric Technology Corp.

“Every day is a challenge. The learning never stops.”

Lives In:

Middleboro, Massachusetts

Did You Know?

Brian plays in ice hockey league and follows Boston’s pro sports teams. “I love the Bruins, Red Sox, Patriots and Celtics.”

Steven Adegbenle Help Desk Engineer

What Steven Does:

Steven provides after-hours help-desk support for SNS clients and contributes to projects for the company.

Education/Experience:

Steven studied computer science and mathematics at Northeastern University in Boston and is pursuing Cisco, VMware and Microsoft certifications. He joined SNS in 2004.

Lives In:

Elmont, New York

Did You Know?

Steven grew up in Brooklyn, New York.

“My favorite thing about SNS is the flexibility. Being given the opportunity to develop your skills on various projects is great. With the wide array of clients we have, there is always something new and exciting to learn or do.”

Ryan J. Russo Director of Operations

What Ryan Does:

Ryan oversees the company’s operational systems, processes and policies, and business analysis.

Education/Experience:

Ryan earned a bachelor’s degree in biology and a master’s degree in environmental and life sciences from the University of Rhode Island in Kingston. For 10 years, he was a scientist at Genzyme Corp., where he researched kidney diseases and published papers in journals including Nature Medicine. He joined Team SNS in 2011.

“I play the saxophone in a rock-and-roll band and devote time to yoga several times a week.”
 

Lives In:

Littleton, NH, with his wife and son.

Did You Know?

Ryan received a music scholarship at the University of Rhode Island.

Matt Beck Help Desk Engineer

What Matt Does:

Matt provides SNS clients with on site and remote help desk support.

Education/Experience:

Matt graduated with an Associates Degree in Network Engineering from the New England Institute of Technology.  Prior to Joining SNS, Matt worked for Geek Squad providing technical support to clients in their homes as well as in the Best Buy stores.

“SNS provides the opportunity to learn new things while working with awesome people.”

Lives In:

Acushnet, Massachusetts

Did You Know?

When Matt is not hard at work providing technical support, he plays guitar in a Metal band.

Andy Hart Help Desk Engineer

When Andy joined SNS:

December 26th 2012

What Andy Does:

As a help desk engineer, Andy performs a wide variety of tasks; from daily troubleshooting to long term technical projects.

Favorite thing about working at SNS:

Andy really enjoys the people he works with every day. The team oriented environment makes it quite enjoyable to be with all my colleagues.

"I’m excited about the knowledge and experience I am gaining by working at SNS."

Education and Experience:

Middleborough High School. Studied at Johnson & Wales University, Arbella Insurance for 5 years. First within the claims department and then moving into the IT service desk.

Lives in:

Quincy, MA

Did You Know?

Andy grew up in Middleboro MA., he also has two brothers and one sister. his older brother recently returned from Holland after 3 years and is a chef. His sister is a traveling RN. His younger brother plays in a rock band. Andy's hobbies and interests include golf, cycling, mountain biking, DJing, traveling, warm weather and a cold beer. He has been a DJ for 10 years and last year opened his own business called Hartbeat Entertainment.

Ashley Baker Sales/Administrative Assistant

When Ashley Joined:

February 2013

What Ashley Does:

Assist the Admin Department and Sales. Create proposals, invoices, orders and any miscellanea I can assist with.

“This is a place where I will never stop learning and the staff is also great to work with.”

Education/Experience:

Bachelor of Arts in Geography. I am also a CMEP (Certified Conference Meeting and Event Planning)

“I am excited to learn something new every day or at least try to. Things happen for a reason and you only live once, so I try to enjoy life as best as I can.”

Lives In:

Mansfield, MA

Did You Know?

Ashley enjoys scrapbooking, photography, baking, travelling and anything new she can try. After completing four years of college soccer, she became the first woman in New England to play men’s collegiate football and first woman to try out for the NFL (two years in a row). She recently lived in Las Vegas for two years and was the group coordinator for Qua Baths & Spa. Ashley comes from a family of four but her mom is 1 of 12 (so lots of cousins). She has an older sister that lives in LA. Her boyfriend is in the IT field and is originally from upstate NY.

Fausto Aponte Help Desk Intern

When Fausto Joined:

October 15, 2012

What Fausto Does:

Troubleshoot and assist clients to solve their computer and tech problems.

Education/Experience:

Littleton High School. Currently at college Lakes Region Community College. McDonald's Kitchen and store maintenance.

“I love the ambience and people I work with. I'm excited about learning more in the IT field.”

Lives In:

Littleton, NH, with my mom and sister.

Did You Know?

Fausto grew up in the Dominican Republic.

Jason Simonian Help Desk

When Jason Joined:

December 2012

What Jason Does:

Jason helps end users with their work stations, mostly at Meeting Street School.He helps to solve their day to day computer and tech issues.

Education/Experience:

Toll Gate High School. Worked at a Marina and a several RI restaurants.

“Everyone I work with is great and they work really well together. I'm excited about growing and learning with  SNS, and for golf season to start up….FORE!”

Lives In:

Warwick, RI

Lee Connell Systems Engineer

When Lee Joined:

February 5th 2013

What Lee Does:

Assist with project deployment, systems, network and help desk.

Education/Experience:

Pennsauken High School, University of Phoenix. Ammonoosuc Computer Services, Network Engineer.

“My favorite thing about working at SNS is learning new technologies and working with a bunch of smart and friendly people.”

Lives In:

Littleton, NH

Did You Know?

Lee enjoys Camping, Outdoors and Hockey. He grew up in Merchantville, NJ and lives with his fiancé Tracy and two children Anthony (10) and Jaylan (6).

Kristy Hogan Director of Client Services

When Kristy Joined:

July 2011

What Kristy Does:

Kristy oversees the helpdesk and field engineers to ensure that our customers receive the high level of service and industry expertise that they have come to expect from SNS.

Favorite thing about working at SNS:

Iam fortunate to work with such a talented and motivated team. They keep me on my toes and I am constantly learning and expanding my skill-set.

Education/Experience:

College of the Holy Cross in Worcester, MA

Lives In:

Quincy, MA

Did You Know:

Kristy grew up in Leominster, Massachsetts. She is the proud mother of Patrick age 4 and Isabelle age 7. Kristy was very fortunate to have had the opportunity to live abroad and caught the travel bug early on.  She loves to travel and experience new places and cultures.

Ryan Duclos Help Desk/Field Engineer

When Ryan Joined:

October 11, 2011

What Ryan Does:

Ryan currently works in the field supporting our clients in MA, NH and RI.

Favorite thing about working at SNS:

Ryan loves the relaxed yet professional atmosphere and enjoys being able to work with such an excellent group of people.

Education/Experience:

Bridgewater State University, BS in Political Science. CVS/Caremark as an Internal Systems Technician

Lives In:

Bridgewater, MA

Did You Know:

Ryan grew up in Massachusetts. He enjoys travelling the US and Canada for music tourism and is an avid motorcycle rider.

Alex Corey Help Desk Engineer

When Alex Joined:

May 2012

What Alex Does:

Assist clients remotely and on-site out of the Littleton office.

Favorite thing about working at SNS:

The exposure to a variety of technologies with room to grow and a great work environment.

Education/Experience:

White Mountains Community College, A.S. Information Technology. Garnet Hill Intern, IT deparment – basic troubleshooting, hardware installations, Upgrading transaction software to have SSL. Comptia A+, Comptia Linux+, pursuing  Cisco CCNA

“I'm excited about getting into the best shape of my life and learning more about networking.”

Lives In:

Littleton, NH

Did You Know:

Alex grew up in Littleton, New Hampshire. He can usually be found scaling a mountain in the area.

Brandan McCormack Help Desk Engineer

When Brandan Joined:

March 11, 2013

What Brandan Does:

Brandan provides remote help desk support.

Favorite thing about working at SNS:

His favorite thing about working at SNS is the ability to build and develop new skills.

Education/Experience:

ITT Tech. Computer Network Systems. Security Forces member in the U.S Air Force and a mobile application specialist at Dunkin’ Brands.

Lives In:

Norwood, MA

“I enjoy travelling and relaxing with friends and family.”

Did You Know:

Brandan grew up in Norwood, Massachusetts and has a son.