On The Move In Rhode Island Office

At SNS we strive to understand your business operation and objectives, so that we may provide you with the tools and leadership required to keep you moving in the right direction. Our team of professionals works closely with leading technology vendors, bringing you innovative strategic planning and proven methodology to assure success.

Do you want to connect with partners, customers and employees without having to reinvest in new hardware every few years or leverage cloud computing? Virtualization with SNS allows your information technology (IT) systems to easily grow with you as your organization expands. Contact us to learn more!

This position provides remote technical support to SNS clients via troubleshooting, resolution and recovery for a variety of hardware/software problems, while remaining friendly, helpful, and professional.

PRIMARY DUTIES AND RESPONSIBILITIES

• Receive and record technical and/or application support calls from end users and maintain overall ownership of user’s issue ensuring that they receive resolution within a reasonable timeframe.
• Solve issues as they come in, across the entire technology stack, including; Desktop, printers, E-mail, Server, Line of Business applications, VPN’s, etc.
• Monitor client backups
• Candidates for this position must be self-motivated and able to work independently
• Client onsite visits may be assigned

 EXPERIENCE

• 3 years working in a related position
• Prior experience with virtualization technologies, server administration, and email administration preferred
• Current Microsoft or Cisco certifications are a plus

POSITION AVAILABLE AT THE FOLLOWING LOCATIONS:

Norwood, MA
Littleton, NH
Manchester, NH

A Senior Network Engineer is responsible for analyzing, designing, installing, configuring, maintaining and repairing of network infrastructure and application components. This position performs a wide variety of evaluation, maintenance, installation and training tasks to ensure the computer network performance meets company and user satisfaction. A Senior Network Engineer also provides direction, information, and recommendations regarding network configurations and installations.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Design, setup and configure complex Layer 2 and Layer 3 switched and routed environments within multi site customer networks.
• Assist in the design of multi-physical and virtual server environments including IP address schemes, DNS, Ether-Channeling, VLAN tagging/trunking, Load Balancing, etc
• Maintain a thorough understanding of the best practices behind Internet Protocol and Routing and Switching technologies such as Internet eBGP/iBGP, OSPF, QOS, 802.1q VLANs, SMTP mail flow, SIP/H323 call flows, iSCSI/NFS storage, and other common TCP+UDP protocols.
• Maintain a thorough understanding of LAN and WAN technologies including traditional 802.3 wired and 802.11 wireless Ethernet as well as carrier Ethernet services, MPLS, and Broadband Cable/DSL, as well as PPP, Frame-Relay, and ISDN PRI.
• Configure and setup wired and wireless LANs including guest or BYOD and 802.1x secure access scenarios.
• Configure and setup Cisco Firewalls and Routers for new or existing Internet or other secure applications requiring site to site IPSec and client remote access VPNs as well as SSL and GRE/DMVPN tunneling.
• Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems.
• Maintaining multi-site network operations and software applications, operating systems and regular maintenance within secure or insecure public and private facilities.
• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Responding to inquiries from staff, administrators, service providers, site personnel and outside vendors and etc. to provide technical assistance and support
• Supervising the administration of systems and servers related network to ensure availability of services to authorized users.
• Troubleshooting malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
• Complete time logs to ensure accurate and timely billing of customers
• Technical mentoring, leadership, or other duties as assigned by management

JOB QUALIFICATIONS:

• Technical, analytical and interpersonal skills required
• Current CCNP certification (or working towards)
• Cisco Unified Communications and Unified Computing infrastructure a plus
• VMWare vSphere/ESX, Windows Server 2008 & 2012; Exchange and/or SQL experience a plus
• Understanding of proper security in commercial, law enforcement and healthcare environments
• Ability to communicate in an understandable, polite and friendly manner, both written and verbal• Strong organizational skills and ability to multi-task in a small business environment
• Must hold a valid driver’s license with no restrictions and possess reliable transportation
• Availability in response to needs of the customer for installation, maintenance and equipment malfunctions

REQUIRED EXPERIENCE:

• Cisco Networking: 5 years

POSITION AVAILABLE AT THE FOLLOWING LOCATIONS:

Norwood, MA
Littleton, NH
Manchester, NH

The ideal candidate will:

• Possess 5+ years designing and implementing virtual environments
• Be able complete project work independently as well as in a group setting.
• Be comfortable acting as the point person for multiple customers for troubleshooting, performance and storage issues.
• Be willing to serve as an escalation point and mentor more junior members of the team
• MSP Experience is desired but not required.
• MCSE or equivalent experience
• VCP or equivalent experience

Must have strong and proven ability with the following technologies:

• In depth knowledge and understanding of Microsoft Windows Server Platforms
• Experience troubleshooting, deploying and supporting Microsoft Exchange
• Familiarity with installing and maintaining Microsoft SQL Server
• Virtualization (VMware, Hyper-V, Citrix)
• Storage Area Networks and their underlining dependencies for enterprise deployments. (NetApp, EqualLogic, EMC, Pure)
• Backup and recovery tools and replication technologies
• Scripting knowledge (VB, Batch, WSH, PowerShell)
• Have a strong understanding of network concepts including, but not limited to layer 1-3 fundamentals.
• Understand basic LAN routing concepts and be able to design and implement multi-vlan environments.
• Experience with Cloud technologies (Azure, AWS)
• Strong familiarity with Cisco LAN switching equipment and syntax is highly desirable but not required

Position available at the following locations:

Norwood, MA
Littleton, NH
Manchester, NH
Providence, RI

SNS offers customized support plans for any client size and budget. Whether you are in need of hourly support, additional support for your internal IT department or full IT support services, we can build a plan that is right for your business.

What to expect with our Network Assist Support Plan:

The Network Assist Support Plan (NASP) is designed for businesses who already employ full-time IT staff or departments. We work directly with management and the staff, and rarely interact with end users. Focusing on assisting IT personnel, we help with challenging and time-consuming IT tasks, requests, and processes. Using a team approach, we improve efficiency by sharing information and solutions.

What to expect with our Premier Support Plan (PRSVP):

The Premier Regularly Scheduled Visit Program (PRSVP) is designed for businesses that require consistent on-site and remote help desk support for time-consuming user issues. Through this program, we work as part of your team by assisting end users with common everyday issues. In addition, we are responsible for monitoring the technology systems and infrastructure that support your business. We provide both short and long-term consulting with your management team to ensure your technology systems are in-line with your organization’s goals.

With the growing concern regarding compliance with regulatory requirements, and the threat of security breaches, IT security is now an essential component to your company’s business planning.

Through network assessments, we will review your existing network to help find the best solutions to improve the way you access, store, and use data.  A comprehensive security assessment will allow us to address potential problems before they occur, saving you money and downtime, and helping to increase your company’s efficiency and productivity. Working with SNS will give you peace of mind, knowing that your security obligations are met, and in line with industry standards.

What does an SNS Security Assessment Entail?

• Discover how your company is operating its IT infrastructure
• Discover weaknesses, vulnerabilities, and threats
• Recommend solutions that fit with your needs and budget
• Regulatory compliance
• Network, system, and host security
• Password protocol and policies
• Personnel and workstation access
• Enterprise mobility
• Risks associated with BYOD (Bring Your Own Device)
• Authentication and access control

Lots of Coffee | Charles Baron | Kori Dickinson | Team SNS

Photo Credits:

Just like your email and web presence, your phones simply have to work all the time. More than that, your phone system should be a tool that enhances your business performance.

Our team will work with you to identify your organization’s telecommunications needs. If a change to your legacy phone arrangement is advisable, we’ll help you select a system that properly integrates with your current infrastructure. Often, IP telephony – also known as Voice Over Internet Protocol, or VOIP – is a cost-effective solution.

Features of the SNS telephony program:

• Phone system management assistance for our IT support clients
• Standalone phone management service
• SNS works directly with phone system vendors on your hardware and software support requests
• Procurement and support of Cisco Systems

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Data is cool!